Clinical Responsibility & Platform Disclaimer

This Clinical Responsibility Policy ("Policy") sets out the fundamental legal framework governing your use of Denturaa (Denturaa). Denturaa operates strictly as a digital technology, patient introduction, marketing, and booking coordination platform ("The Platform").

Under the Health and Social Care Act 2008 and associated Care Quality Commission (CQC) Regulations, Denturaa does not itself carry out regulated activities, provide dental diagnosis, or deliver medical treatment.

All physical consultations, clinical assessments, intraoral examinations, diagnoses, treatment planning, prosthetic fittings, surgical interventions, and ongoing care are provided strictly and exclusively by independent host dental practices and/or General Dental Council (GDC) registered dental professionals (Clinical Dental Technicians and Dental Surgeons).

Every treating practitioner who sees you—whether at a host dental clinic, rented sessional surgery, or independent laboratory suite—acts with total clinical independence and professional autonomy.

The statutory duty of care under UK law (including the Dentists Act 1984 and GDC Standards for the Dental Team) exists solely and exclusively between you (the patient) and the individual treating clinician or host dental practice. Denturaa is not a party to the clinical care agreement.

• No Denturaa Clinical Decisions: Denturaa administrative, customer service, or technical staff do not make clinical judgements, prescribe prosthetics, or dictate treatment plans.
• Professional Registration: Every practicing clinician maintains independent, active registration with the General Dental Council (GDC) and complies with mandatory Continuing Professional Development (CPD).
• Mandatory Medical Indemnity: All host clinics and practicing clinicians hold mandatory personal medical malpractice and professional indemnity insurance (e.g. Dental Protection, DDU, or MDU) as required under UK statutory regulations.

To the fullest extent permitted under United Kingdom law (including the Consumer Rights Act 2015 and Unfair Contract Terms Act 1977):

1. Denturaa, its directors, officers, employees, and technology partners expressly disclaim all vicarious, joint, secondary, or direct liability for any clinical advice, treatment outcomes, diagnostic errors, surgical complications, prosthetic dissatisfaction, or personal injury resulting from services provided by host clinics or independent GDC-registered practitioners.

2. Denturaa shall not be liable for any direct, indirect, special, incidental, or consequential loss or damage (including loss of time, travel expenses, emotional distress, or secondary treatment costs) arising from clinical care delivered at host practices.

3. Any clinical grievances, claims of negligence, or requests for treatment refunds must be directed exclusively to the host dental clinic or individual treating clinician responsible for your care.

Any visual feedback, preliminary comments, guide fee estimates, or communications provided via our remote WhatsApp Photo Triage or website content are provided purely for informational, preparatory, and scheduling purposes.

Photo triage does NOT constitute a formal dental examination, clinical diagnosis, or binding treatment plan. A physical, in-person clinical examination by a qualified GDC registrant at a host clinic is mandatory before any definitive diagnosis or treatment can begin.

Information on this website does not substitute for personalized professional dental advice. Always seek the advice of a qualified dental professional regarding any medical condition or denture concerns.

Denturaa and its booking channels are strictly non-emergency introduction services for elective denture prosthetics and scheduled consultations.

If you are experiencing acute dental pain, facial swelling, uncontrolled bleeding, severe oral trauma, or difficulty breathing, you must NOT rely on website inquiries or WhatsApp triage. You must immediately:

• Call NHS 111 (England & Wales) or NHS 24 (Scotland, 111) for urgent dental triage.
• Attend your nearest hospital Accident & Emergency (A&E) department.
• Call 999 in the event of a life-threatening medical emergency.

This Policy and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales.

You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with your use of the Platform.